Terms of service

Who these terms are between

These Terms of Service ('Terms') are a contract between you and IGP Global Solutions FZ-LLC, a free zone company licensed by RAKEZ, FDRK7851, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates ('we', 'us'). They apply to the IGP one website, web app, iOS and Android apps and related services (the 'Service').

If you use IGP one for a business, you accept these Terms for that business and confirm you have authority to do so. 'You' then means that business.

You must be at least 18 years old. IGP one is designed for business use. If you are a consumer, the section 'If you are a consumer' also applies.

Our Privacy Policy, Acceptable Use Policy, Cancellation and Refund Policy, AI Policy and, for business customers, our Data Processing Agreement form part of these Terms.

The Service

IGP one is an AI marketing assistant for businesses on Instagram. Today it includes: an AI agent you work with in chat, and by voice in our iOS and Android apps (voice mode and dictation); drafting posts, stories, reels and captions; an approval workflow; publishing to Instagram; replying to comments, direct messages and story replies, including comment-to-DM flows, story-reply automation and lead capture; a brand kit and brand memory; opportunity suggestions; notifications, including push notifications in the apps; a weekly report; and plans and billing. IGP one is available on the web and in apps for iOS and Android, and the interface is available in eight languages.

Voice mode is available only in the mobile apps and uses the voice minutes included in your plan or bought as an add-on.

We may improve, change or remove features. If we remove a feature that is a material part of a paid plan, we will tell you in advance and you may cancel and receive a pro-rata refund of any prepaid fees for the remaining period.

Your account

Give us accurate information and keep it up to date. Keep your sign-in methods secure and tell us promptly at [email protected] if you suspect unauthorised access.

You are responsible for activity in your workspace, including by team members you invite. Plan limits on users, brands and usage are shown on our pricing page and in Billing.

Agencies that manage workspaces for clients must have their clients' authority to do so and remain responsible to us for those workspaces.

Connected accounts and platform rules

To use publishing and messaging features, you connect an Instagram professional account through Meta's official login. You confirm you are authorised to manage that account and to grant the permissions requested.

You must follow Meta's terms, Instagram's Community Guidelines and platform policies. Features depend on Meta's APIs and rules, which can change, limit or end access at any time. We are not responsible for changes made by third-party platforms, but we will tell you when a change affects your workspace.

You can disconnect at any time in Settings or from your Instagram settings. Automations that depend on the connection then pause.

7-day trial

Every plan starts with a 7-day trial. On the web, a payment card is required to start it. You will not be charged during the trial.

For web trials, we email you 48 hours before the trial ends, with the date and amount of the first charge. If you don't cancel before the trial ends, your subscription starts and your card is charged the plan price shown at checkout, plus applicable taxes.

If you start a trial in our iOS or Android app, it is an app store trial: the store shows when it ends and what you will be charged, and you cancel it in your store account settings at least 24 hours before it ends to avoid being charged. Any unused part of a trial ends when you buy a subscription.

One trial per business. We may decline a trial if we see abuse, such as repeated trials for the same business.

Plans, prices and taxes

Monthly plans on the web (USD): Inbox $29, Starter $79, Growth $199, Pro $399, Agency $799. Agency plans can add extra brands for $129 per month each. Annual plans cost 10 times the monthly price, paid in advance for 12 months. What each plan includes is shown on our pricing page and at checkout.

In our iOS and Android apps, subscriptions are sold through the Apple App Store and Google Play at app prices: Inbox $35, Starter $95, Growth $239 and Pro $479 per month (USD, or the local price set by the store). The Agency plan is available on the web only. The store shows the exact price, currency and billing period before you buy.

Optional add-ons, such as extra credits, contacts or users, are priced on the pricing page and in Billing. Nothing is charged without your confirmation, and the AI agent can never make a purchase on its own.

Prices exclude taxes. Taxes such as VAT, GST or US sales tax are calculated from your billing location and shown before you pay. Business customers who give a valid VAT number may be charged under the reverse-charge rules where they apply.

Automatic renewal

Your subscription renews automatically at the end of each billing period (monthly or annual) until you cancel. By starting a subscription, you authorise us, through Stripe, to charge your payment method the price shown at checkout, plus applicable taxes, at the start of each period. For subscriptions bought in our apps, see 'App store purchases'.

Before you pay, the checkout shows the price, billing frequency, trial end date, first charge date and how to cancel, and asks you to agree to automatic renewal separately from these Terms. After you subscribe, we send a confirmation email with the same information.

Reminders: we email you 48 hours before a trial ends and between 15 and 45 days before each annual renewal. At least once a year, we also email you a reminder of your subscription, its price and how to cancel.

Price changes: we will give you at least 30 days' notice by email before a price change applies to your subscription. The new price applies from your next billing period after the notice period. If you don't agree, you can cancel before it takes effect.

Failed payments: if a payment fails, we retry and email you. If it is still unpaid after the grace period shown in that email, your workspace becomes read-only until payment is updated. Your data is not deleted because of a failed payment.

Upgrades, downgrades and add-ons

Upgrades take effect immediately, and we charge a pro-rata amount for the rest of the current period. Downgrades take effect at the next renewal. If a downgrade puts you over the new plan's limits, you choose what to keep.

Plan allowances, such as included credits and replies, renew each billing period and do not carry over, unless the purchase screen says otherwise. The terms of each add-on, including any expiry, are shown before you buy.

Cancellation

You can cancel online at any time in Billing: choose Cancel renewal, then confirm. That is two clicks, and you never need to call or talk to anyone. We may show one optional question and one offer on the same screen, but the cancel option is always there.

Cancellation stops the next renewal. You keep access until the end of the period you paid for. Cancelling does not delete your account or data; you can delete your account separately in Settings. We confirm every cancellation by email.

Refunds are covered by our Cancellation and Refund Policy.

App store purchases

If you buy a subscription in our iOS or Android app, you buy it through the Apple App Store or Google Play. Payment is charged to your Apple Account or Google account when you confirm the purchase. The subscription renews automatically for the same period and price unless you turn off auto-renewal at least 24 hours before the end of the current period, and your account is charged for the renewal within the 24 hours before the period ends. You manage and cancel it in your store account settings; deleting the app does not cancel it.

The store's terms apply to billing, renewal, cancellation and refunds for those purchases, including how any legal right of withdrawal is handled. Google is not a party to these Terms and has no responsibility for the Service, except as its store terms require.

For the iOS app: these Terms are between you and us, not Apple, and we, not Apple, are responsible for the app and its content. Your licence to use the app is limited to Apple-branded devices you own or control, as allowed by the App Store usage rules. Apple has no obligation to provide maintenance or support for the app. If the app fails to meet an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any; to the extent the law allows, Apple has no other warranty obligation. We, not Apple, handle any claims about the app, including product liability, legal or regulatory compliance, consumer protection and intellectual property claims. You confirm that you are not located in a country subject to a US Government embargo or designated as 'terrorist supporting', and that you are not on a US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Your content and data

You own the content you upload, the content you create with IGP one and your business data ('Your Content'). You give us a worldwide, non-exclusive licence to host, copy, process, adapt and transmit Your Content only as needed to provide, secure and support the Service for you, including sending it to our AI providers and publishing it to your connected accounts when you ask.

We do not use Your Content or your customers' messages to train AI models, and we do not sell it.

You confirm that you have the rights and consents needed for Your Content, including images of people, music, logos and customer testimonials, and that publishing it will not break any law or third-party right.

If you send us feedback or suggestions, we may use them without obligation to you.

AI output and your responsibility

IGP one uses AI to plan, write, design and reply. AI output can be wrong, incomplete or similar to content generated for others. Review it before you approve it.

By default, nothing is published without your approval. Auto-publishing and automatic replies are switches you turn on for the accounts and situations you choose; when you turn them on, you are responsible for what they send within the limits you set. Changing a price, creating an offer or spending money always needs your explicit approval.

You are responsible for what you approve, publish and send, including advertising and consumer protection rules, sector rules (for example, for healthcare, real estate or financial services) and disclosure rules. AI output is not legal, medical, financial or tax advice.

We do not guarantee reach, followers, leads, sales, rankings or other business results.

Acceptable use

You must follow our Acceptable Use Policy. In short: no spam or cold messages, no deception, no unlawful or harmful content, no breaking platform rules and no attempts to misuse or attack the Service.

Our intellectual property

We and our licensors own the Service, including its software, design, templates and brand. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription for your business, including a licence to install and use our mobile apps on devices you own or control. You may not copy, resell, reverse engineer or build a competing product from the Service, except where the law allows it.

Third-party services

The Service connects to third-party services such as Instagram, Stripe, Apple and Google. Their terms govern your use of them. We are not responsible for their availability or actions.

Availability and support

We work to keep IGP one available and to fix problems quickly, but the Service is provided without a guaranteed uptime unless we agree one in writing. We may carry out maintenance and will try to schedule it outside busy hours and give notice where it has a visible impact.

Support is available by email at [email protected] and through the Support page in the app.

Suspension and termination

We may suspend or limit your access, where reasonable and proportionate, if you seriously or repeatedly break these Terms or the Acceptable Use Policy, if your use puts others or the Service at risk, if payment is overdue, or if the law or a platform requires it. We will tell you why and give you a chance to fix the issue first, unless the risk is urgent or the law prevents us.

You can end these Terms at any time by cancelling and deleting your account. We may end them with 30 days' notice, or immediately for a serious breach. If we end them without cause, we refund prepaid fees for the unused period.

After termination, you can export your data for 30 days, unless the law prevents it. Sections that by their nature should continue, such as payment, liability, indemnity and governing law, survive.

Warranties and disclaimers

We will provide the Service with reasonable skill and care and substantially as described. Apart from that, and to the extent the law allows, the Service is provided 'as is' and 'as available', and we disclaim implied warranties such as merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms removes rights that cannot be excluded by law.

Limitation of liability

Neither party is liable for indirect or consequential losses, or for loss of profits, revenue, business, goodwill or data (other than our obligation to restore data from backup), even if foreseeable.

Each party's total liability arising out of or in connection with these Terms in any 12-month period is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or USD 100.

These limits do not apply to your payment obligations, your indemnity below, a party's fraud, gross negligence or wilful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by law, including under mandatory consumer law.

Indemnity

If you use IGP one for business, you will defend and compensate us against third-party claims, fines and reasonable costs arising from Your Content, your messages to your customers, your breach of the Acceptable Use Policy or platform rules, or your breach of law. We will tell you promptly about the claim and let you control its defence, and we will not settle it without your consent.

If you are a consumer

If you are a consumer, nothing in these Terms limits the rights you have under the mandatory consumer laws of your country. In particular, consumers in the European Union and the United Kingdom have a 14-day right of withdrawal, and consumers in Israel have rights under the Consumer Protection Law. Our Cancellation and Refund Policy explains how these work with our trial and subscriptions.

If you are a consumer in the EU or the UK, the Service must match its description and be fit for purpose, and if it isn't, you have legal remedies, including having it fixed, a price reduction or ending the contract. If we change the Service in a way that negatively affects you more than slightly, we will tell you in advance, and you may end the contract free of charge within 30 days of the notice or the change, whichever is later.

Consumers in the United Arab Emirates have rights under Federal Law No. 15 of 2020 on Consumer Protection, and consumers in California and other US states have rights under their automatic renewal laws. Our Cancellation and Refund Policy explains how we apply them.

Governing law and disputes

These Terms are governed by the laws of the Emirate of Ras Al Khaimah and the federal laws of the United Arab Emirates as they apply there. The courts of Ras Al Khaimah have jurisdiction.

This does not deprive consumers of the protection of the mandatory laws of the country where they live, or of the right to bring proceedings in their local courts.

Before starting a formal dispute, please contact [email protected]. We will try in good faith to resolve it within 30 days.

Changes to these Terms

We may update these Terms. For material changes, we give account owners at least 30 days' notice by email or in the app. If you don't agree, you can cancel before the change takes effect and it will not apply to your current paid period. Changes needed for legal reasons or new features may take effect sooner.

General

You may not transfer these Terms without our written consent. We may transfer them to a company that takes over the Service, with notice to you.

Neither party is liable for delays caused by events beyond its reasonable control.

If part of these Terms is invalid, the rest stays in force. Not enforcing a term is not a waiver.

These Terms, together with the documents they refer to, are the whole agreement between us about the Service. The English version prevails over translations, unless your local law requires otherwise.

We send notices to your account email or in the app. You send notices to [email protected].

Contact

IGP Global Solutions FZ-LLC, FDRK7851, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. Support: [email protected]. Legal: [email protected].